What working with us looks like

Most people commissioning a website have done it once before, badly, or never. This page is what actually happens, so nothing on the journey is a surprise.

It starts with a fifteen-minute call with someone who will do the work, not a salesperson. We listen first. If we are not the right fit we say so on that call, and where we can, we point you somewhere better. If we are, you get a fixed quote in writing, with the scope in plain English, before anything is signed.

The first fortnight is discovery. We get under the skin of the business: who buys from you, why, what the current site does well and where it leaks. You will be asked more questions in these two weeks than in the rest of the project combined, and it is where the quote earns its fixedness, because a project scoped properly does not spring surprises later.

The project itself runs through four stages we have used for twenty-five years: Learn, Design, Build, and Test and Launch. Underneath those four sit a nine-stage delivery checklist covering everything from keyword research and wireframes to accessibility testing, redirect mapping and go-live monitoring, and you can ask to see it at any point, because knowing what is happening this fortnight is not a premium feature.

Design and build happen in the open. You see designs before anything is built and the site on a private staging link while it is being built, so feedback lands while changing things is cheap. Content runs in parallel, ours or yours, and we will tell you in week one which of the two paths you are on, because content readiness is what decides launch dates. For a typical small to mid-sized site, kickoff to launch is eight to twelve weeks.

Payment follows the project rather than preceding it: half of the agreed fixed price on signed order, a quarter at design sign-off, and the final quarter at go-live. Monthly services run by Direct Debit. Nothing is due at a stage you have not seen.

Launch is quiet, which is the point. Redirects preserve your search rankings, we test everything twice, and the site goes live outside your busy hours. Then the part most agencies skip: we stay. Support, hosting, measurement and a quarterly conversation about what the numbers say to do next. Around two-thirds of our revenue comes from clients who have been with us for more than five years, and this page describes why.

If the scope changes along the way, and on real projects it sometimes does, the routine is always the same: we tell you, you decide, and we agree the new number before any of it is built. Nobody opens an invoice from us and learns something.