Everything you need from a web agency, under one roof
When your website is broken, you don’t want to pick between four agencies. You want one team that can pick up the phone, look at the problem, and solve it.
Below are the services we offer. Each block opens up to show you the detail. The shorter pages behind each one walk you through the way we run that particular piece of work.
Website Design
A website that’s beautiful and useless is a poster, not a sales tool. We design for both.
Good website design starts with the customer’s question, not the company’s brand book. We do brand work too, and we care deeply about how a site looks, but every design decision we make is checked against one test: does this make the visitor’s job easier, or harder? If a beautiful piece of art slows down a slow connection, hides the phone number, or distracts from the next step, it doesn’t ship. The result is a website that looks the part and earns its place. You can read the full design process below.
Accessibility & Compliance
One in five of your visitors has a disability that affects how they use the web, and the law now expects your site to work for them. We make sure it does.
Accessibility is not a box-ticking job you bolt on at the end. It is the difference between a customer placing an order and a customer giving up. We design and build to WCAG 2.2 AA as standard, we test every site against it, and we audit sites we did not build when a regulator, a funder or a customer has flagged a problem. You get a written, scored audit with clear priorities, a realistic cost to put things right, and a plain English accessibility statement you can actually publish. With the European Accessibility Act now in force and UK case law catching up, this is moving from nice-to-have to need-to-have faster than most agencies are letting on.
Website Development
A website should load fast, stay secure, and be easy for your team to keep current. The build is where that happens or fails.
Front-end design and back-end development are different disciplines. We do both, in-house, and we don’t bolt the second one on with chewing gum. Every site we build is hand-written where it matters, with the third-party plugins kept to the ones that earn their place. We build for performance, security and search visibility from the first commit, and we hand the site over with documentation and training so your team can keep it current. The full build process is below.
PPC & Digital Marketing
SEO is the slow, compounding return. PPC is the tap you can turn on. Most clients need both, balanced properly.
Paid search and paid social give you leads now, while the longer search and content work builds. Run them well and they pay for themselves several times over. Run them badly and you’re handing money to Google and Meta for no return. We manage paid campaigns for clients who need leads this month, with weekly reporting in plain English, monthly strategy reviews, and a fixed management fee that doesn’t grow with your spend. Below the PPC headline are our SEO sub-services for the deeper search work.
SEO
Being on Google is not the same as being found on Google. We earn rankings the slow, durable way, not the way that collapses at the next update.
Search is the most competitive channel in the UK marketing mix, and the shortcuts that used to work, cheap links and spun content, now do more harm than good. Google has got far better at spotting the genuinely useful answer and putting it on top, and that is the answer we help you become. Every SEO project starts with a written audit you keep whatever you decide, then moves through keyword strategy, on-page and technical fixes, local optimisation, real content and real links, with plain English reporting every month. No vanity metrics, no twelve-month lock-in, and no guesses dressed up as a guarantee.
Website Support
A website is a living thing. It needs feeding, watering and the occasional check-up. We do all three.
Most agencies disappear once your site goes live. We don’t. Around two-thirds of our revenue comes from clients who’ve been with us for more than five years, and the reason is simple: we run an honest support service. Monthly maintenance, security patching, content updates, performance monitoring, and a proper relationship with someone you can pick up the phone to. The detail is below.
What’s included
- Monthly software, plugin and theme patching across the platform stack.
- Security monitoring with same-day alerting for serious incidents.
- Daily off-site backups, kept for thirty days minimum.
- Monthly performance check across Core Web Vitals, with action where needed.
- Content update hours, ringfenced and rolled forward if unused.
- Quarterly review of the analytics and a short report on what to do next.
- Direct access to the team. No tier-one help desk. No ticket queue.
Pricing
Three tiers based on site size and the number of monthly content hours included. Fixed monthly fee, agreed in writing, no surprise add-ons. Charity rates available.
What it doesn’t cover
Major redesigns, new feature builds, or anything that materially changes the site. Those get quoted separately, with the discount that long-standing support clients enjoy.
Website Hosting
UK-based, monitored every minute, with a real human you can call when something goes wrong.
Hosting is one of those things you don’t think about until it lets you down. Cheap hosts crash at the wrong moment, lose your email at the wrong moment, and answer the phone when it suits them rather than when it suits you. We host every site we build on UK-based, fully monitored infrastructure with daily backups, Web Application Firewall protection, and a real support number that connects to a real person on UK time. The technical detail is below for the curious. The summary is that it works, it’s secure, it’s fast, and you’ll never need to think about it.
What’s covered
- UK-based servers, fully managed, with hardware and software refresh as standard.
- Daily backups kept off-site for thirty days. Weekly backups kept for twelve months.
- WAF protection, brute-force protection, rate limiting, two-factor authentication for admin access.
- 99.9% uptime SLA, with proper credits if we miss it.
- SSL certificates included and auto-renewed.
- Email hosting available as a paid add-on, or we’ll set you up cleanly with Microsoft 365 or Google Workspace.
Pricing
Three tiers based on traffic and resource needs, fixed monthly fee, no overage shock-bills. Migration from your current host included.
Website Content
Content is what your customers read, what Google ranks, and what salespeople borrow from. Get it right and the whole site works harder.
A site full of corporate filler is a site that converts at half its potential. We write content that does three jobs. It answers your customer’s question. It earns its place in the search results. It supports your sales team when they pick up the phone. We can write the entire site, refresh existing pages, run a content programme alongside your in-house writer, or train your team to write better. Pricing is by page or by retainer.
What we cover
- Service pages and sector pages.
- Blog articles, pillar pieces and editorial content.
- Product pages and ecommerce copy.
- Whitepapers, brochures and downloads.
- Email sequences and nurture campaigns.
- Voice and tone guidelines so the writing stays consistent.
How we charge
Per page, per project, or as a monthly content retainer. Whichever fits your situation.
Branding & Visual Design
A website is the place your brand has to work hardest. We design the brand, then design the site to carry it.
Branding is more than a logo. It’s the visual and verbal identity that shows up everywhere your customer meets you. We do brand identity work as a standalone project, as part of a website build, and as a refresh for businesses that have outgrown the look they had five or ten years ago. Logos, colour systems, typography, photography direction, illustration, brand guidelines, plus the application of all of that across web, print and social. Below is a one-page link to a fuller brand portfolio.